Customer Support Policy

At Coneio Exim Pvt Ltd, our commitment to customer satisfaction is at the forefront of our business values. We aim to provide exceptional customer support to ensure a positive experience for our clients. Please read the following customer support policy to understand our approach and procedures.

1. 
   Communication Channels: Customers can reach our customer support team through various channels, including:
   • Email: tech@coneio.com
   
   
   • Phone: 9063348262
   
   
   • Live Chat: Available on our website during business hours.
   
   
2. Response Time: We strive to respond to customer inquiries within 24 hours of receiving them. Urgent matters will be prioritized for quicker resolution.


3. Business Hours: Our standard business hours for customer support are 11AM to 5PM IST, Mon-Sat. Emergency support may be available outside of regular business hours.


4. Knowledgeable Support Team: Our customer support team is well-trained and knowledgeable about our products and services. They are equipped to provide assistance, answer queries, and offer solutions to problems.


5. Problem Resolution: We are committed to resolving customer issues promptly and efficiently. Complex issues may require additional time, but regular updates will be provided.


6. Customer Feedback: We value customer feedback as it helps us improve our services. Customers are encouraged to share their experiences and suggestions for enhancement.


7. Escalation Procedure: In case a customer is dissatisfied with the initial support response, there is an escalation procedure in place. Escalated issues will be reviewed by senior management to ensure a satisfactory resolution.


8. Privacy and Security: Customer information shared during support interactions will be treated with utmost confidentiality. We adhere to strict privacy and security standards to protect customer data.


9. Training and Development: Our customer support team undergoes regular training to stay updated on product knowledge, industry trends, and effective communication skills.


10. Service Outages and Notifications: In the event of service outages or disruptions, we will communicate promptly with affected customers and provide regular updates until the issue is resolved.


11. Policy Review: This customer support policy is subject to periodic reviews and updates to align with evolving business needs and customer expectations.

Contact Information:

For any customer support inquiries, please contact our customer service team:
Email: tech@coneio.com
Customer Service Number: 9063348262