At Coneio Exim Pvt Ltd, we strive to provide our customers with excellent products and services. We understand that circumstances may arise where you need to cancel your order or seek a refund. Please read the following cancellation and refund policy carefully to understand our procedures.
Cancellation Period: Orders can be canceled within 24 hours of placement. For custom or personalized orders, cancellation requests must be made within 48 hours of placing the order.
Cancellation Process: To cancel an order, please contact our customer service team at tech@coneio.com. Provide your order number and reason for cancellation.
Cancellation After 24 Hours: Cancellation requests made after 24 hours will be subject to a cancellation fee.
Eligibility for Refund: Refunds will be considered for eligible cancellations made within the specified timeframes. Custom or personalized orders are non-refundable unless there is a defect or error on our part.
Refund Process: Once your cancellation request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the order.
Refund Timeframe: Please allow [X] business days for the refund to be processed and reflected in your account. Delays may occur based on your bank or payment provider.
Non-Refundable Items: Certain products or services may be non-refundable. This will be clearly communicated at the time of purchase.
If you receive a damaged or defective product, please contact us within 15 days of receiving the item. We may require photographic evidence to assess the damage or defect.
For any inquiries regarding cancellations or refunds, please contact our customer service team:
Email: tech@coneio.com
Customer Service Number: 9063348262
Note: Coneio Exim Pvt Ltd reserves the right to modify or update this cancellation and refund policy at any time. Customers are encouraged to review the policy periodically for any changes.
